TAT & SLA Monitoring
Real-time tracking of acceptance time, repair TAT and SLA adherence.
Trusted after-sale CRM
After-sale service CRM for support, repairs, and warranty teams.
Manage service cases, warranty claims, repairs, and customer follow-up from one CRM built for after-sale operations.
Live insights
Dashboards & SLA monitoring
Booking & case history
Full booking history, courier tracking, and audit trail for every case.
Spare inventory
Warehouse & service center stock control with MSL alerts.
Platform Capabilities
Key CRM features for after-sale operations
Built to centralize bookings, manage service workflows, optimize spare inventory, and monitor TAT & SLA across brands and locations.
Customer & Booking Management
Customer profiles, booking history, reschedules, and full audit trail.
Warehouse Management
Multi-warehouse stock, transfers, and dispatch workflows with MSL alerts.
Spare Inventory Management
BOM mapping, spare consumption history, and replenishment workflows.
Booking History & Courier Tracking
Docket-level shipment tracking and return receipts integrated into case history.
Automated Allocation & Escalations
Auto-assign service center by PIN, reminders and KAM escalations.
Platform
Complete feature overview
A single CRM to manage brands, service centers, spare inventory, bookings, workflows, and customer communication.
Master data & org
- Multi-brand management
- Service center & warehouse mapping
- Role-based org hierarchy
User roles & panels
- Admin, Accounts, Operations dashboards
- Partner & Service Center portals
- Engineer mobile/WhatsApp access
Product & service config
- Appliance categories & models
- Service charge and call type setup
- Bulk uploads for models and BOMs
Spare parts & inventory
- Multi-warehouse stock control
- MSL alerts and replenishment
- Request, approve, dispatch workflows
Booking & allocation
- Customer management & history
- Auto service center allocation by PIN
- Manual reassignments & KAM escalations
Billing & reporting
- Invoice, credit/debit notes
- Service center & brand billing
- Dashboards, TAT & SLA monitoring
Workflow snapshot
1
Capture request
Log booking, check warranty and product data.
2
Allocate & notify
Auto-assign service center and notify via CRM/WhatsApp.
3
Execute & parts
Engineer updates job, requests spares, completes repair.
4
Verify & close
Admin verifies job, invoices and closes the case.
How it works
Three steps to power after-sale service operations.
Start with service intake, automate approvals and assignments, then close requests with visibility and customer updates.
1
Capture the request
Log service inquiries, warranty status, and product details instantly.
2
Automate the workflow
Route cases, assign tasks, and trigger approvals without manual handoffs.
3
Close with clarity
Resolve cases faster while keeping customers informed at every step.
Why choose our CRM
Make after-sale service easier for your team.
A single system for service cases, warranty claims, repair jobs, and customer communication that keeps teams aligned.
Automated service workflows
Shared case history
Live service dashboards
Quick warranty decisions
No hidden costs
Cancel anytime subscription
24/7 support
Customer success
“AtServiceCRM helped our service team resolve cases faster and keep every customer informed.”
Elliot Ramos, Service Operations Lead
Simple, Transparent Pricing
Choose the perfect plan for your business. Start free and scale as you grow. No hidden costs.
Free Forever
₹0/month
- 1 Jobs / Month
- Unlimited customers
- Unlimited products
- Basic spare parts tracking
₹35,000/month
- Unlimited Jobs / Month
- Unlimited customers & products
- TAT & SLA dashboards
- Advanced inventory & warehouses
- Email & WhatsApp alerts
- Dedicated Engineer WhatsApp bot
- Automation & analytics Reports
- Invoicing/ Challan Features
- Courier Tracking
- Dedicated account management
- Custom integrations & SLAs
- Priority support
Ready to demo
See the CRM your after-sale team will love.
Schedule a demo and we’ll show you how to manage service cases, warranty claims, and customer follow-up in one dashboard.